TERMS & CONDITIONS
Piste to Powder is an agency for conveying mountain guides in the Arlberg region. The deposit covers the agency commission. The contractual relationship between the customer and Piste To Powder is limited to the proper mediation of a mountain guide. The execution of the booked tour is subject to the sole responsibility of the mediated mountain guide. The mountain guide acts in his own name, on his own account and on his own risk.
Ski touring packages and skiing trips are provided by tour operator Paul Held. Place of jurisdiction: Innsbruck, Austrian law applies exclusively.
It is important to register as early as possible. For 1-2-day tours, registration can be accepted at short notice, i.e. at the latest on the day before the start of the tour. However, participation following registration at short notice cannot be guaranteed. Registration is done via our contact form through our homepage. By sending your enquiry you accept that Piste to Powder is an Agency supplying UIAGM mountain guides. Full and final responsibility lies with the guide appointed to the group. You also confirm that you’d like to receive our newsletter.
PRICES AND OBLIGATIONS
The prices are for one person and include the fees for the guide and commissions. Group prices are valid only when the minimum number of participants is reached. All payments are to be settled in full before the guiding session or course begins.
To confirm your booking, we ask you to make a deposit per credit card, PayPal or bank transfer. The deposit covers the agency commission. Please make the rest of the payment (mountain guide fee) directly to your guide in cash on the first guiding day.
Each guest must have accident insurance as well as repatriation insurance. We also recommend insurance to cover the cost of cancellation.
TOUR CANCELLATIONS, MODIFICATIONS OR BREAKING OFF
Piste To Powder reserves the right to cancel a tour because of an insufficient number of participants, or because of unfavourable weather or avalanche conditions. We will not cancel a trip unless we are obliged to do so by ‘force majeure’ such as government intervention, political or civil unrest, flight cancellations or an act of God and other unforeseeable circumstances, or if the number of fully paid-up bookings needed to operate the trip has not been reached. If we cancel a trip for one of these reasons refund is given minus any expenses which we have incurred on guests behalf and which cannot be refunded. If we cancel a trip we will not be liable for any expenses which may have incurred as a result of a guests booking or in expectation of the trip taking place such as costs relating to visas, vaccinations, connecting air flights and any other expenses.
The mountain guide who is guiding the group can make the decision to break off a tour or to modify it. Where a tour is broken off, the costs for the guest will be calculated in relation to the length of the tour carried out. For tours with overnight stay, the official mountain hut tariff serves as the basis for calculating the charges. Possible extra costs that arise from modifying a tour are to be paid by the guest.
CANCELLATION TERMS AND CONDITIONS
1. For day guiding
When you cancel your day or several day guiding:
1.1. Up to 3 days before the booked date, you will get a 100% refund less a handling fee of 10% of the deposit.
1.1. Up to 2 days before the booked date, you will get a 75% refund.
1.2. Up to 1 days before the booked date, you will get a 50% refund.
1.3. Less than 1 day before the booked date, you must pay the full fee.
2. For week guiding packages
When you cancel your week guiding package:
2.1. Up to 21 days before the booked date, you will get a 100% refund less a handling fee of 10% of the deposit.
2.1. Up to 14 days before the booked date, you will get a 75% refund.
2.2. Up to 7 days before the booked date, you will get a 50% refund.
2.3. Less than 7 days before the booked date, you must pay the full fee.
Should the guide have to break off the tour because of insufficient physical or mental ability of the guest, no refund will be made. Any extra costs are to be paid by the guest.
Place of jurisdiction:
Innsbruck, Austrian law applies exklusively
Verband der Alpinschulen Österreich
Verband der Österreichischen Berg- u. Skiführer